Virtual Event: Using Technology to Meet Your Customer Needs

Creating an integrated and seamless customer experience through innovation and technology


Online | Wednesday 19 August 2020 | 9:00 - 11:20AM AEST

Register here
agenda overview

Local government is under growing pressure to deliver the same seamless and integrated customer experience as other government tiers and the private sector.

The current economic climate due to the impact of COVID-19 is only increasing the pressure to adopt digital technologies, drive efficiencies and improve customer experience, along with budget restrictions due to limited revenue streams.

Most LGAs are already on their digital transformation journey to improve customer experience, many have concentrated on customer facing touchpoints and processes, without fully integrating transactions into back and middle office and upgrading legacy systems.

With the ever-increasing offer of new technology and decreasing associated costs, now is the time to rethink and redesign your customer experience journey to create an interconnected council.

Join us as the Using Technology to meet your Customer Needs virtual event  as we unpack this.

Key speaker-1
Chris Murray bw

CHRIS MURRAY

City Manager

City of Toronto (Canada)

Andrew Sharpe bw

ANDREW SHARPE

Chief Executive Officer

City of Albany

Mark Rugless bw

MARK RUGLESS

Chief Information Officer

City of Parramatta

Lee Wear bw

LEE WEAR

Team Leader - Customer Relations, Camden Council

& President, National Local Government Customer Service Network

DAWN-5 (002) bw

DAWN BAXENDALE

Chief Executive Officer

Christchurch City Council (New Zealand)

agenda
joseph-gruenthal-XGC_1eH_ZGI-unsplash
  • Achieving digital and ICT transformation to improve customer experience

  • Using data and data analytics to improve customer experience
  • Addressing customer experience, digitisation and modernising technology
  • Using big data to put citizens first
  • How to build a technology enabled and future ready council
View agenda
registration
ticket

Registration for this event is for Public Sector Employees only *

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Host Partner

KPMG_logo

Silver Partner

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