Virtual Event: Improving Patient Outcomes and Experience

Implementing human-centred design to achieve better long-term patient outcome

Online | Thursday 10 September 2020 | 9:00 - 11:00AM AEST

Register here
agenda overview

Healthcare is going through rapid change and the focus on improving long-term patient outcomes and experiences is growing.

Healthcare systems and providers across the world are under pressure to create a future where the patient is engaged in their own healthcare, clinicians can access patient information and knowledge that enhances their clinical practice, and the health system is integrated, high performing and sustainable.

Never has the drive to provide better healthcare with the patients at the centre been bigger.

Digitalisation, staff training and up-skilling and designing human-centres patient journeys are key to improve services and provide better outcomes.

Today’s patients have higher expectations and expect seamless care delivery.

Research shows that healthcare providers with higher patient experience results are also more successful financially and deliver better clinical care.

Public Sector Network’s Improving Patient Outcomes and Experience Virtual Event will showcase leading digital healthcare initiatives from across the globe.

Key speaker-1
Erwin Loh bw

Prof. Erwin Loh

Group Chief Medical Officer & Group General Manager of Clinical Governance

St Vincent's Health Australia

Ronald Liem bw

Ronald Liem

Bariatric Surgeon, Head of Surgery Department

Groene Hart Hospital,

Member of the clinical audit board

Dutch Outcome Registry for Surgical Treatment of Obesity

genevieve bw

Genevieve Webb

Director Quality

BreastScreen Victoria

Dr Michael Cusak, Chief Medical Officer, SA Health bw

Dr Michael Cusak

Chief Medical Officer

SA Health

ML_McLaws photo bw

Prof. Mary-Louise Mclaws

Faculty of Medicine

University of New South Wales

Member - Health Emergencies Program Experts Advisory Panel for Infection Prevention and Control Preparedness

Readiness and Response to COVID-19

Paul Lancaster bw

Paul Lancaster

Technical Alliance Manager


Dr Jenny Parr, Chief Nurse and Director of Patient Experience, Counties Manukau District Health Board (NZ) bw

Dr Jenny Parr

Chief Nurse and Director of Patient Experience

Counties of Manukau District Health Board

Damian Armour bw-Aug-19-2020-05-31-22-26-AM

Damian Armour

Partner, Health, Ageing and Human Services Sector

KPMG (8)

Melinda Parcel

Executive Director, Community and Rural Services

Best Moreton Health

Shannon Wallis bw

Shannon Wallis

Nurse Unit Manager, MeCare Service, Ipswich Community Health

West Moreton Health

  • Designing a human-centred patient experience
  • Providing a seamless care delivery experience

  • Humanising the patient journey

  • Effective workforce management in healthcare

  • Upskilling and training staff to deliver patient centric-care

  • Creating a human-centred healthcare system

View agenda

Registration for this event is for Public Sector Employees only *

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