Customer centricity becomes increasingly important in times of uncertainty.

The ability for the Public Sector to adapt and respond quickly to society’s changing needs is crucial at a time when habits and behaviours have been irreversibly changed, and where public trust is undoubtedly shaken.

Reforms aimed at improving service delivery have long been a focus in the Public Sector, and departments have certainly made significant progress in wrapping its services around its people through human-centered design and exploring emerging technologies.

However, with recent global events creating an increased reliance on digital services, coupled with the growing expectations of the digitally driven citizen, we are left wondering ‘what’s next’, in how departments are planning for the ‘future citizen experience’.

Our Virtual Citizen Experience event will look at critical systems and processes to better prepare for a thriving, modern Public Sector.